Adobe
The The
Two industry leaders, Adobe and Cisco, offer compelling lessons in how embracing Thomson Reuters ONESOURCE solutions can break this cycle, reduce technology debt, and empower both tax and IT teams to focus on strategic growth.
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The indirect tax data dilemma: Why tech is at risk
Adobe’s transformation: From fragmented processes to global controlCisco’s rapid growth: Scaling compliance for a global enterprise
How ONESOURCE alleviates IT resources and reduces technology debt
Why digital transformation is essential for competitive advantage
The path forward: Lessons for the tech industry
The indirect tax data dilemma: Why tech is at risk
Tech companies
operate
in a world where indirect tax data is scattered across multiple platforms, countries, and business units. The Sil According Tax (
Adobe’s transformation: From fragmented processes to global controlAdobe’s story is a textbook case of how technology debt can stifle operational efficiency. Adobe Adobe The results were transformative: Drastic reduction in IT burden: The IT director’s original goal was to remove 40% of SAP customizations related to tax. With ONESOURCE, Adobe achieved a 95% reduction, freeing IT from endless support tickets and custom coding.
Major time savings:
Sales tax return preparation dropped from two weeks to just 30 minutes, allowing tax professionals to focus on strategy and analysis.
Total compliance and confidence: Adobe was able to comply with new EU regulations on day one, and the tax team could present accurate, country-specific tax metrics to senior leadership with confidence.
- Elevated tax department value: Freed from manual tasks, tax professionals evolved into strategic advisors, supporting business growth and innovation.
- Cisco’s rapid growth: Scaling compliance for a global enterprise
- Cisco’s journey reflects the challenges faced by fast-growing tech companies entering new markets. Cisco The The benefits were immediate and far-reaching: Centralized, real-time tax data:
- ONESOURCE provided Cisco with a unified view of transaction tax exposures across more than 100 countries, streamlining compliance and audit readiness. Reduced IT and operational costs:
By eliminating highly customized, region-specific tax systems, Cisco freed IT resources and reduced system maintenance expenses.
Agility in regulatory response: With ONESOURCE, Cisco could rapidly implement tax changes to support new business models, market entries, and evolving global mandates.
Strategic resource allocation:
- Automation reduced the time required for returns processing, enabling the tax team to focus on planning, analytics, and supporting business growth.
- How ONESOURCE alleviates IT resources and reduces technology debt
- Both Adobe and Cisco’s experiences highlight a critical truth: legacy tax systems and manual processes create a drain on IT resources, increase the risk of compliance failures, and stifle innovation. O In By embracing ONESOURCE, organizations can: Eliminate technology debt and manual inefficiencies
- Free IT and tax professionals to focus on high-value, strategic work
Gain real-time visibility and control over tax data across all markets
The path forward: Lessons for the tech industry
As the pace of global business accelerates and tax regulations grow more complex, the need for a unified, automated tax solution has never been greater. Adobe O

